Operations Manger - Maternity Cover (12 Months)

Operations Manager – Fixed Term Maternity Cover (12 months)

Location – Croydon/Epsom

Hours - 40 Hours Per Week

Salary – Upto £68,000 (Depending on Experience)

About Kisimul Group

Here at Kisimul, we provide exceptional education and care for children, young people, and adults with autism, learning disabilities, and complex needs at our homes and schools, which are all rated Good or Outstanding with Ofsted.

We are proud to be awarded an outstanding company to work for as voted in our most recent companies employee survey.

We pride ourselves on working with the young people we support, their significant others, local authority teams, and our well-resourced and highly skilled therapeutic team in the attainment of mutually agreed goals and outcomes through our person centred and therapeutically informed Meaningful Life model.

Through our registered schools, college, and care homes, we support children up to the age of nineteen with education and care and offer residential care and supported living for adults aged 18 to 65.

Our goal is to help every person we support live a meaningful and fulfilling life through compassion, respect, and empowerment

Job Purpose:

The Operations Manager (Maternity Cover) will oversee multiple services, ensuring the delivery of high-quality, person-centred care for the people we support. This role will temporarily support the Head of Adults in implementing divisional priorities, maintaining excellent service standards, and leading teams across our residential and supported living services.

The post-holder will ensure services remain safe, effective, and compliant with regulatory requirements while fostering a positive, values-led culture. Strong communication at all levels is essential to engage teams and support the continued delivery of outstanding care

Lead or support critical projects as directed by the Head of Adults, ensuring delivery within agreed timelines.

Key responsibilities:

Leadership & Strategy

• Act as a core member of the Adult Leadership Team during the maternity cover period, supporting the Head of Adults in delivering operational priorities.
• Ensure services achieve positive outcomes for people we support, maintaining safety and wellbeing at all times.
• Promote an open and transparent culture, empowering colleagues and supporting team development.
• Support the maintenance and improvement of CQC ratings and ensure services operate in line with best practice and contractual obligations.
• Provide leadership during incidents, emergencies, or service pressures, ensuring continuity of care and compliance with organisational risk frameworks.

Operational Delivery

• Monitor service environments through site visits and action plans to address areas for improvement.
• Support staff in understanding and meeting the needs of people we support, their families, and local authorities.
• Uphold safeguarding standards and collaborate with colleagues to ensure policies and procedures are robust.
• Lead or support critical projects as directed by the Head of Adults, ensuring delivery within agreed timelines.
• Lead on occupancy and referrals, ensuring effective oversight of enquiries, assessments, and placements to maintain service viability and meet divisional targets.
• Build and maintain strong relationships with commissioners, social workers, and families, ensuring needs are understood and transitions are planned with safety, dignity, and positive outcomes at the forefront.

Quality & Compliance

• Ensure delivery of high-quality services in line with operational and clinical standards.
• Embed the organisation’s quality framework across services, promoting a learning culture.
• Work with the Quality Team to implement post-inspection action plans and maintain regulatory compliance.

People Management

• Support teams to achieve high performance through coaching, mentoring, and development.
• Monitor and report on people-related KPIs including engagement, recruitment, retention, and performance.

Governance & Financial Management

• Ensure services comply with organisational governance, audit programmes, and budgetary requirements.
• Support commercial performance across services while maintaining focus on quality and outcomes.

Person Specification:

• Level 5 Diploma in Leadership and Management for Adult Care.
• Proven experience managing high-quality adult social care services, ideally across multiple sites.
• Strong track record in team leadership and staff development.
• Ability to manage multiple priorities, plan effectively, and deliver results.
• Excellent communication, stakeholder engagement, and customer relations skills.
• Experience in budget management, performance monitoring, and project management.
• Resilient, energetic, and adaptable leader capable of managing change effectively.
• High levels of personal integrity and the ability to inspire and motivate teams.

• Experience in a complex, contract-driven operational environment.
• Knowledge of best practice frameworks in social care and experience maintaining CQC compliance.

Benefits

• Genuine Career Development: Opportunities with transparent pay grades (find out more here – Kisimul | Autism, Learning Disability, Residential Care)
• Fully Funded Qualifications
• Blue Light Card: Which gives you access to discounts in over 15,000 venues UK wide
• Refer a friend: Earn up to £500 for every successful hire.
• Financial Benefits: Life Assurance of 1x your annual basic salary. Access to salary sacrifice pension scheme, withdraw a percentage of your wages as you earn them before payday with Stream. Access to Discounts from over 150 retailers.
• Health & Wellbeing: From access to an online GP, confidential telephone counselling, dedicated internal wellbeing support and an Employee Assistance Programme that truly makes a difference.
• Flexible Working Patterns: We recognise that not everyone celebrates the same occasions, so colleagues have the option to work on bank holidays and take the time off at another point that’s more meaningful to them.
•  Cycle to Work Scheme: Salary-deducted bikes to save money.
•  Free DBS Checks: We cover the cost so you can start worry-free.

What is it like to work at Kisimul? Click here to hear our teams talking about life at Kisimul:  https://youtu.be/pP-sFmzkR88

Find out more about Meaningful Life Model:  https://youtu.be/XWo2VXzeGIg

We are proud to be awarded an outstanding company to work for as voted in our most recent companies employee survey

At Kisimul, we’re committed to creating a workplace that celebrates and welcomes diversity in all its forms. We believe that varied perspectives make us stronger and more innovative. If you're excited about this role but your experience doesn’t align perfectly with every requirement, we encourage you to apply — your unique background, perspective, and potential might be exactly what we’re looking for

All roles are subject to an enhanced DBS check. If you’re ready to invest in your future and make a meaningful impact, apply today or contact [email protected] for more information.